Biliyorsunuz, Değerli Üyeler, telefonda konuşmanın
kendine özgü deyim ve söz kalıpları vardır. Aşağıdaki temsili görüşmede kimi
örnekler vermeğe çalışacağım:
Patron Tekstil... Can I help you?
Arayan: This is
Oktay Arayan. Can I have extension 4321?
Santral: Certainly, hold on a minute, I'll put you through...
Sekreter: Mr. Patron's office,
Şule Yanıtçı speaking.
Arayan: This is
Oktay Arayan calling. May I speak to Mr. Patron, please?
Sekreter: I'm afraid he's out at the moment. Can I take a message?
Yes, could you ask him to call me at 212 ???-8965. I need to talk to him
about the new promotion campaign we're preparing for you. It's rather
Sekreter: Could you repeat the number please?
Arayan: Yes, that's 212
???-8965, and this is Oktay Arayan.
Sekreter: Thank you Mr.
Arayan, I'll make sure Mr. Patron gets this
[ as soon as
Telefon Görüşmelerinde Kullanılan Kimi Standart
This is Güneş.
This is Güneş İzbul calling.
Excuse me, who is calling (speaking), please?
Can I ask who is calling, please?
have extension 321?
Could I speak to...?
[ Can I = daha
az resmi / May I = daha resmi]
I'll put you through.
Can you hold the line?
Can you hold on a moment?
Mr Patron is not available at the moment
sorry, his line is busy at the moment.
Patron isn't in, I'm afraid...
I'm sorry, but
Mr. Patron is out at the moment...
|Mesaj almak için:
Could (Can, May) I take a message?
Could (Can, May) I tell him who is calling?
Would you like to leave a message?
MESAJ BIRAKMAK, LEAVING A MESSAGE
(Otomatik) Mesaj bırakmak için:
my name is
Saat ve arama nedeniniz: It's
ten in the morning. I'm phoning (calling, ringing) to find out if ... / to see
if ... / to let you know that ... / to tell you that ...
İsteğinizi belirtiniz: Could you call (ring, telephone,
phone) me back, please? /
Would you mind calling (ringing, phoning) me back?
Numaranızı bırakınız: My number is ...... .
reach me at ...... .
Call me at ...... .
Bitirme: Thanks a lot, bye.
I'll talk to you later, bye.
[veya, tabii, aranızdaki
ilişkiye uygun herhangi bir ifade]
- Kendinizi tanıtınız: Hello, this is Oktay.
Telephone: (Ring... Ring... Ring...) Hello, this is
Meltem Fırtına. I'm
afraid I'm not in at the moment. Please leave a message after the beep.....
Güneş: Hello Meltem, this is Güneş. I'm just
back from lunch and I'm calling to see if
you would like to go to the Tarkan concert on Saturday. Could you call me back? You can
reach me at ???-8925 all through the day. I'll talk to you later, bye.
Hello. This is Oktay Arayan. May I speak to Mrs.
Hold the line a moment, I'll check if she is in her office.
(az sonra) Yes, Mrs.
Patroniçe is in. I'll put you through.
Patroniçe: Hello, this is Mrs.
Patroniçe. How can I help you?
Hello, my name is Oktay Arayan and I'm calling to enquire about the
position advertised in Tuesday's Yeni Asır.
Patroniçe: Yes, the position is still open. Could I have your name and number please?
Certainly, My Name is Oktay Arayan...
LEAVING A MESSAGE
Arayan: Could I speak to Mr. İzbul, please.
Who's calling, please?
This is Oktay Arayan. I'm a friend
of Mr. İzbul's.
Hold the line, please. I'll put you through.
(on saniye Beethoven dinlettikten
sonra...) - I'm
afraid he's out at the moment. Can I take a message?
Yes. Can you ask him to give me a call? My number is
Could you repeat that, please?
Certainly. That's ???-4321.
OK. I'll make sure Mr. İzbul gets your message.
Thank you. Goodbye.
CAN I TAKE A MESSAGE?
Meltem: Hello. Is Güneş there, please?
Ali: No, I'm afraid he's not. He's
taken the dog out for a walk. Can I take a message?
if you could ask him to call me as soon as possible. Er
Oh, sorry. my name is Meltem. Would you ask him to call Meltem as soon as possible,
Ali: OK. Call
Meltem. ASAP. Has he got your number?
Meltem: Er - yeah - yeah - he has. But if you could say that it's really
important. I really need to speak to him within the next hour or so. OK?
Meltem. I'll get Güneş to call you as soon as he comes back.
Meltem: Thanks. Thank you very much.
Ali: OK - bye.
Meltem: OK - bye.
CAN I LEAVE A MESSAGE?
Sevinç: Hello, this is Sevinç Arayan speaking.
Sevinç: Is Selma there, please?
Secretary: I'm afraid she's not at her desk right now.
Sevinç: Do you know when she's likely to come back?
Secretary: Wait a minute, I have to go to her desk and check her diary.
Sevinç: Thank you very much. That's very kind of you.
Secretary: (az sonra -- diğer telefondan) Hello? I'm looking at her diary
and she is in a meeting till 15:00.
Sevinç: Can I leave a message?
Secretary: Yes, what is the message, please?
Sevinç: Just if you could tell her to call me back.
Secretary: Has she got your telephone number?
Sevinç: Yes, she does.
Secretary: Right, I'll pass on the message then.
Sevinç: Thank you very much.
Secretary: All the best.
Arayan: Hello, I'd like to make an appointment to see the doctor, please.
Er... Dr. Dermanver,
Sekreter: Right, Dr. Dermanver. Let's have a look, erm
well, the first appointment we've
got is Wednesday - five thirty on Wednesday. Is that any good to you?
I'm afraid that's no good. I can't make it then.
have you got anything earlier?
Sekreter: Well, we haven't at the moment, I'm afraid, er
Arayan: It's just it's rather urgent, really. I was hoping to get an appointment as
soon as possible, the sooner the better, you know.
Sekreter: Oh, I'm sorry, but as I said, the earliest I can book you in is Wednesday. So, if that's any
Arayan: Well, it'll have to be, I suppose.
Arayan: Yes, I'll take that.
Sekreter: Could I have the name again, please...
A RECORDED MESSAGE
welcome to Koyparayı Albabayı Bank. Please listen to the following options:
If you wish to make an appointment to see one of our banking representatives,
please press one.
If you wish to open a new account, please press two.
If you have an enquiry about your existing account, press three.
If you have any other enquiry, press four.
You now have three further choices.
To enquire about the balance of your account, please press one.
To order a new cheque book, press two.
For any other enquiry, press three.
Please hold the line, and one of our banking representatives will deal
with your enquiry.
That's All For Now, Folks --